If you're seeing an error when trying to close a farming position, work through these steps before contacting support:
- Check for a lock-up period. Make sure your farming position doesn't still have an active lock period. The farm interface shows whether one is in effect.
- Check your Gram (formerly Toncoin) balance. You need enough Gram in your wallet to cover the network fee for the close-and-claim transaction.
- Reconnect your wallet to the STON.fi dApp.
- Try a different wallet app. Open the same wallet (using your seed or another supported import method) in a different TON-compatible wallet and try again — that tells you whether the issue is on the wallet side.
- If the problem appears in multiple wallets, contact STON.fi support.
- If the problem appears in only one wallet app, contact that wallet's support team.
For large-scale incidents in the TON network or on STON.fi, the most current status updates are published in our official communication channels and community chats, including TON ecosystem chats.